Frequently Asked Questions

HorecaStore isn’t just an online supplier, it’s a platform built with heart, purpose, and the mission to serve the heroes behind every kitchen, restaurant, hotel, and café.
We are the Middle East's first online marketplace dedicated exclusively to the HoReCa industry, sourcing everything from kitchen equipment and guest amenities to premium food and beverage supplies.

Yes, 100%. HorecaStore is a fully registered, tax-compliant B2B platform operating across the UAE and USA. We’re trusted by 5,000+ businesses, including IHG Hotels, The Cheesecake Factory, Salt Bae, and hundreds of beloved local restaurants. We believe trust is earned, not claimed. Your success is our business, and we’re here to grow with you, not just sell to you.

Because we’re not a general store, we’re your store.
Amazon is built for everything. HorecaStore is built for you, the HoReCa community. Unlike general marketplaces, we focus on bulk packaging, commercial-grade products, and business procurement. We offer tailored quotes, faster B2B support, and dedicated account managers , Most of all, we exist for the community — because when you grow, we grow.

HorecaStore exists for one simple reason: to make life easier for the people who serve others. HorecaStore exists Simplify procurement for restaurants, hotels, and cafés Save you time with faster deliveries, bulk-ready products, and one-click reorders Help you grow with better prices, transparent processes, and round-the-clock support Give small businesses a voice, and big brands a smarter way to scale

We work directly with manufacturers, local and global suppliers. Our product listings come with commercial warranties and strict quality checks, so you never need to second-guess what you’re buying.

Yes! We have showrooms in Dubai (UAE) and Texas (USA). You’re welcome to visit for project discussions or to explore fast-moving products.We display fast-moving and trending items. Not everything from our 100,000+ catalog is on display, but our team is always ready to help.

We aggregate supplier options, offer cashback, promo pricing, single checkout across brands, easier returns, and 90-Day Price Guarantee. Plus, we handle all post-sale support and warranty claims on your behalf.

Not at all. Our buying power often means better prices than going direct, even after commission. Plus, you get one invoice, one delivery, tech-enabled ordering, after-sales support, and a dedicated B2B manager — saving you hours wasted on multiple suppliers, POs, deliveries, payments, and phone calls. We're not here to just sell, we're here to simplify your operations and strengthen your bottom line

That’s perfectly okay! HorecaStore accepts offline POs. Simply email us your PO or get in touch to set up a procurement account. We’ll customize the process to match your internal system.

Great question. We coordinate warranty claims directly with the brand or supplier. We don’t pass the burden to you , HorecaStore takes ownership from purchase to resolution.

Yes, absolutely. Even with a corporate vendor agreement, you can still order from HorecaStore. We often work with the same suppliers and can match or improve pricing and terms, including pricing, delivery, and support. Plus, with HorecaStore, you get:
- All your purchases consolidated into one platform
- One invoice across multiple brands and categories
- 24/7 order support and tracking
- Dedicated B2B Account Manager
- Easier warranty, returns, and reorder process

No problem. We accept bank transfers, cheques (UAE only), and can generate Proforma invoices for processing.

If you find the same item cheaper elsewhere, we’ll refund the difference + 5%. Your trust means more than margin.