Shipping Policy

Shipping charges calculated at checkout are estimates only. Actual shipping costs may vary due to factors such as freight class, delivery location, liftgate requirements, origin of import or restricted access (e.g., schools, religious premises, military bases).

To ensure smooth and secure delivery:

Orders must be shipped to a physical address. PO Boxes are not accepted.

If shipping to a commercial address, ensure the business name is listed to help the carrier identify your location.

• Residential or home-based businesses may incur additional charges. These are billed at residential delivery rates by freight carriers.
• Carriers require someone on-site to accept and sign the delivery note. Please ensure availability during normal business hours.
• A valid business phone number is required at the checkout. If unreachable, delivery may be delayed or returned at your expense.
• If delivery is refused or undeliverable due to incorrect information, return shipping and restocking fees may apply.

• We use a mix of standard ground and LTL (Less-than-Truckload) freight carriers.
• Orders over 150 lbs. or 108” in dimension ship via freight.
• If you have a preferred freight partner, please indicate this at checkout or notify us before shipment. We are not liable for delays once freight is handed over to third-party carriers.
• Curbside delivery is standard for freight shipments. Inside delivery, liftgate, or appointment scheduling must be requested in advance and may incur additional fees.
• If the Orders placed on COD is denied then the minimum transport fee of 50 AED will be charged from the customer. 

The items in your order may be shipped from different warehouses. You may receive multiple deliveries, and we may charge shipping on individual shipments (unless otherwise stated). Delivery times may vary by item availability.

• Expedited shipping is available on selected items. Please contact our support team at hello@horecastore.ae or call us for a quote before placing the order.
• Expedited orders are not guaranteed for specific arrival dates due to carrier limitations. 
• A minimum fee of AED 200 or more will be charged based on the delivery location. If the same day delivery is requested. 

• We do not ship hazardous materials, perishable goods, or restricted items unless explicitly stated.
• Shipments to remote areas, free zones, or outlying emirates (such as Fujairah, Umm Al Quwain, and certain desert or island regions) may be subject to longer delivery times and additional handling or access fees.
• International shipments are handled separately — see our International Orders Policy.

• Please inspect all shipments at delivery. Note any damage or missing items on the Delivery note or Shipping label before signing.
• Any concealed damage must be reported within 24 hours of delivery.
• Once an order is in transit, HorecaStore is not liable for delays caused by the carrier, weather, customs, or other unforeseen events.

Orders cannot be canceled once the shipment is in transit. Refused deliveries will be subject to return shipping charges and up to 25% restocking fee.

By placing an order, you agree to these terms. HorecaStore reserves the right to modify its shipping policies without prior notice. Any disputes arising from shipping issues will be governed under the laws of United Arab Emirates and resolved through arbitration.