Privacy Policy

Effective Date: Jan 1st 2025

Last Updated: May 21st, 2025

At Horeca Trading Co. LLC., your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.horecastore.ae (the “Site”).

By using our Site, you consent to the practices described in this policy.

Information We Collect

We collect two types of information:

a) Personal Information (Identifiable)

• Full Name
• Company Name
• Billing and Delivery Address
• Email Address
• Phone Number
• Payment Method (tokenized via secure gateway; we do not store card numbers)
• VAT Exemption Certificates (if submitted)
• Business License or Resale Documents (for wholesale or credit accounts)

b) Non-Personal Information (Automatically Collected)

• IP Address
• Browser and Device Information
• Pages Visited and Session Duration
• Referring URLs
• Cookies, Pixels, and Web Beacons

How We Use Your Information

We use the collected data to:

• Process and fulfill your orders
• Respond to customer service requests
• Offering relevant product recommendations
• Prevent fraud and secure our platform
• Send transactional emails, shipping updates, and invoices
• Send optional marketing emails (only with your opt-in)
• Improve website performance and user experience

Marketing & Email Communications

• You may opt out of promotional emails at any time by clicking the unsubscribe link in any marketing message.
• Transactional emails related to your order (e.g. confirmations, invoices, delivery notices) cannot be unsubscribed from, as they are required for order processing.

Cookies and Tracking Technologies

We use cookies and similar tools to:

• Keep you logged in
• Track cart contents
• Analyze traffic behavior
• Serve personalized product recommendations or retargeting ads

You may adjust cookie preferences in your browser settings. Disabling cookies may impact on some website features.

Sharing Your Information

We do not sell your personal information.

We only share your data with:

• Authorized payment gateways (e.g., PayTabs, Network International, Telr) for secure transaction processing.
• Local and international logistics providers (e.g., Aramex, Elite, DHL, and others) for order delivery and shipment tracking.
• Authorized suppliers or manufacturers when direct or drop shipping from their UAE or international warehouses is required.Legal authorities (when required by law)
• Service providers for analytics, fraud prevention, and platform functionality (e.g., Google Analytics)

All third parties are contractually bound to protect your data and may not use it for their own marketing purposes.

Data Security

We implement industry-standard security measures including:

• SSL encryption
• Tokenized payment processing
• Role-based access control for sensitive data
• Frequent security scans and audits

While no method of transmission over the Internet is 100% secure, we follow all commercially reasonable practices to protect your information.

Your Rights

Depending on your location (e.g., California), you may have the right to:

• Access or request a copy of the data we hold about you
• Request correction or deletion of your personal information
• Opt out of the sale or sharing of your data (we do not sell it)
• File a complaint with a state or federal authority

To exercise your rights, contact us at hello@horecastore.ae.

Children’s Privacy

We do not knowingly collect or store personal information from children under 13. If we discover that we’ve received information from a minor, we will delete it immediately.

Data Retention

We retain your information for as long as needed to:

• Fulfill your orders
• Comply with accounting, legal, and tax obligations
• Resolve disputes or enforce our terms

You may request deletion of your data if no longer needed for the above.

Third-Party Links

Our website may include links to third-party websites (e.g., supplier catalogs, blogs). We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the “Last Updated” date revised.

Contact Us

For privacy-related questions or to exercise your rights, contact:

hello@horecastore.ae

Horeca Trading Co. LLC, Al Quoz Industrial Area 3, P.O. Box 122851, Dubai, United Arab Emirates