Privacy Policy

We collect two types of information:

a) Personal Information (Identifiable)

• Full Name
• Company Name
• Billing and Delivery Address
• Email Address
• Phone Number
• Payment Method (tokenized via secure gateway; we do not store card numbers)
• VAT Exemption Certificates (if submitted)
• Business License or Resale Documents (for wholesale or credit accounts)

b) Non-Personal Information (Automatically Collected)

• IP Address
• Browser and Device Information
• Pages Visited and Session Duration
• Referring URLs
• Cookies, Pixels, and Web Beacons

We use the collected data to:

• Process and fulfill your orders
• Respond to customer service requests
• Offering relevant product recommendations
• Prevent fraud and secure our platform
• Send transactional emails, shipping updates, and invoices
• Send optional marketing emails (only with your opt-in)
• Improve website performance and user experience

• You may opt out of promotional emails at any time by clicking the unsubscribe link in any marketing message.
• Transactional emails related to your order (e.g. confirmations, invoices, delivery notices) cannot be unsubscribed from, as they are required for order processing.

We use cookies and similar tools to:

• Keep you logged in
• Track cart contents
• Analyze traffic behavior
• Serve personalized product recommendations or retargeting ads

You may adjust cookie preferences in your browser settings. Disabling cookies may impact on some website features.

We do not sell your personal information.

We only share your data with:

• Authorized payment gateways (e.g., PayTabs, Network International, Telr) for secure transaction processing.
• Local and international logistics providers (e.g., Aramex, Elite, DHL, and others) for order delivery and shipment tracking.
• Authorized suppliers or manufacturers when direct or drop shipping from their UAE or international warehouses is required.Legal authorities (when required by law)
• Service providers for analytics, fraud prevention, and platform functionality (e.g., Google Analytics)

All third parties are contractually bound to protect your data and may not use it for their own marketing purposes.

We implement industry-standard security measures including:

• SSL encryption
• Tokenized payment processing
• Role-based access control for sensitive data
• Frequent security scans and audits

While no method of transmission over the Internet is 100% secure, we follow all commercially reasonable practices to protect your information.

Depending on your location (e.g., California), you may have the right to:

• Access or request a copy of the data we hold about you
• Request correction or deletion of your personal information
• Opt out of the sale or sharing of your data (we do not sell it)
• File a complaint with a state or federal authority

To exercise your rights, contact us at hello@horecastore.ae.

We do not knowingly collect or store personal information from children under 13. If we discover that we’ve received information from a minor, we will delete it immediately.

We retain your information for as long as needed to:

• Fulfill your orders
• Comply with accounting, legal, and tax obligations
• Resolve disputes or enforce our terms

You may request deletion of your data if no longer needed for the above.

Our website may include links to third-party websites (e.g., supplier catalogs, blogs). We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy at any time. Changes will be posted on this page with the “Last Updated” date revised.

For privacy-related questions or to exercise your rights, contact:

hello@horecastore.ae

Horeca Trading Co. LLC, Al Quoz Industrial Area 3, P.O. Box 122851, Dubai, United Arab Emirates