Supplier / Vendor Terms & Conditions

These terms govern all business relationships between Horeca Trading Co LLC. (“we,” “our,” or “HorecaStore”) and vendors, manufacturers, distributors, or suppliers (“you,” “your,” or “vendor”) who supply goods or services for listing and sale on horecastore.ae.

By onboarding as a vendor or fulfilling any purchase order through HorecaStore, you agree to the terms below.

Vendor Responsibilities

Vendors must:

• Supply only authentic, authorized, and legally sellable products
• Ensure that all goods are new, undamaged, and free from defects
• Provide accurate product data (SKU, description, specs, dimensions, images, pricing, MAP/MSRP policies, warranty terms)
• Ship all approved orders within the agreed lead time
• Update stock and price regularly (via CSV, API, or live inventory system, if applicable)
• Comply with all applicable UAE federal and emirate-level regulations related to product labeling, packaging, consumer safety, hygiene, food handling, and relevant municipality guidelines.

This ensures alignment with standards set by authorities such as:

• ESMA (Emirates Authority for Standardization and Metrology)
• Dubai Municipality / Abu Dhabi Agriculture and Food Safety Authority (ADAFSA)
• UAE Ministry of Climate Change and Environment (MOCCAE)
• UAE Ministry of Economy – Consumer Protection Department

Shipping & Fulfillment

If fulfilling via drop shipping, vendors agree to:

• Ship under HorecaStore-branded packing slips or plain labeling (no self-branding unless approved)
• Send shipping confirmation, tracking number, and invoice within 24 hours of dispatch
• Use reliable logistics providers with trackable delivery services, such as Aramex, Emirates Post, DHL, FedEx, and regionally approved freight and courier partners.
• Bear any additional cost for late shipments, missed pickups, or re-shipments caused by vendor error

If HorecaStore handles fulfillment (e.g. bulk purchase or stocking model), the vendor must deliver goods to our designated warehouse in original manufacturer packaging with all relevant documentation.

Product Quality & Returns

• All products must match the descriptions and specifications provided at the time of onboarding
• If HorecaStore receives customer complaints, returns, or chargebacks related to product quality, expiration, damage, or misrepresentation, the vendor is fully liable
• Vendor agrees to accept returns for:
• Defective products
• Incorrect shipments
• Shortages or overages caused by vendor error
• Returns may result in:
• Replacement
• Refund to HorecaStore
• Credit memo (for stocked inventory)

Payments & Invoicing

• Vendors must submit an invoice only after order confirmation or shipment, depending on the fulfillment method
• HorecaStore will make payments via bank transfer (wire), cheque, or approved online payment gateway based on agreed payment terms (e.g., Net 30 / Net 45 from invoice approval).
• All payments are conditional upon:
• Timely and accurate delivery
• Full compliance with PO terms
• Receipt of valid invoice and any required documentation (W-9, packing list, etc.)

Pricing, MAP, and Promotions

• Vendors must notify HorecaStore in writing of any price change at least 14 days in advance
• If the product is subject to a Minimum Advertised Price (MAP) policy, vendor must provide the written MAP policy upon onboarding
• HorecaStore reserves the right to:
• Bundle, discount, or include vendor products in promotional campaigns
• Adjust product listings (titles, images, specifications) to improve customer experience or SEO

Intellectual Property & Compliance

By listing with HorecaStore, vendor confirms:

• It has full legal right to sell and distribute the products
• All trademarks, images, logos, and brand elements provided are licensed for commercial use
• Products do not infringe upon third-party IP or violate any government regulations

Vendor indemnifies HorecaStore from all IP-related claims or regulatory violations stemming from its products or representations.

Termination

HorecaStore reserves the right to suspend or terminate a vendor at any time for:

• Breach of terms
• Repeated fulfillment failures
• Product quality complaints
• Legal or reputational risk

Upon termination:

• All active POs will be canceled or closed
• HorecaStore may return any unsold inventory at vendor’s cost

Legal & Dispute Resolution

These terms are governed by and construed in accordance with the laws of the United Arab Emirates.

• Any dispute between HorecaStore and the vendor shall be resolved through amicable negotiation, and if unresolved, shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE
• The prevailing party in any legal proceedings shall be entitled to recover reasonable legal costs and attorney’s fees, subject to UAE laws and court discretion.

Entire Agreement

These terms, along with any executed Vendor Onboarding Form, NDA, or Purchase Orders, constitute the entire agreement between HorecaStore and the vendor.
Any modifications must be made in writing and mutually signed by authorized representatives of both parties to be valid.